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About Us

Start Date17 Nov 2021
Number of Days2
Time09:00 to 15:30
VenueJCC House
Address7th Floor
JCC House
Empire Road
Member Price (VAT inc)R 2430.00
Non-Member Price (VAT inc)R 3235.00
-                                                                                                   Certificate Course -


An intensive course that gives you a broad introduction to the area of credit control that is ideal for all credit staff. 

This comprehensive and practical two-day course covers all aspects of the credit controller’s job. It will enable delegates to get the complete picture so that they not only improve their knowledge but will also see the linkages between all aspects of their work. This will help them prioritize and better allocate their time, so that they become more effective in collecting cash.

By the end of this course you will be able to:

Understand the importance of good credit management

Recognize your contribution to increasing company profitability and minimizing risk

Understand the legal framework and why it matters

Carry out all the elements of the collections cycle

Choose the best approach to get cash using a combination of methods 

Use the telephone to greater effect

Decide when and how to ‘get tough’ with customers

Tackle your ledger and your customers with greater confidence

Increase the cash you collect from customers


What will it cover?

1.New Legislation

The National Credit Act-Debt Intervention 2019

Business Rescue (The New Companies Act)

Liquidations and Sequestrations

The Prescription Act

The Debt Collectors Act

Data Retention Rules


2.Effective Credit Management

Handling key accounts


Collection targets

Identifying risks

Correspondence-Creditor and Debtor


3.Credit Assessment and New Accounts

Application forms -compliance with the law

Assessing customers credit worthiness

Sources of information to assess credit risk

On-going monitoring of customers


4.The Cost of Credit

The cost of interest on money

The cost of writing off money

Charging interest


5.Legal aspects of Credit and Collection of Accounts

Legal entities and the law

Remedies available to a creator to recover debt

The correct terms and conditions and how to use them to recover debt

Securities available and how to use them

Litigation in our courts


6.Debtor Profiling

How to profile debtors

How to influence Debtors

Mind games Debtors play

Different types of Debtors and how to win


7.Negotiation Tactics and Customer Relationship Management

Transforming the function of the credit controller

Using valid negotiation tactics

Building skills necessary to manage relationships


8.Debt Collection in a difficult situation

Project a positive attitude

Correct Communication

Excellent service activities

Be at the front of the payment queue


9.Time management Techniques

Establish when the best time is to make collection call

Learning how to manage long collection calls

Structuring ad managing your day effectively

Establishing the number of calls, you need to handle daily


10.The Psychological Aspects of Debt Collections

Creating instant rapport regardless of resistance

Handling awkward people and situations

Understanding and controlling emotional reactions under stress

Controlling aggression and passiveness to achieve assertiveness in all situations

Understanding and stopping the psychological games people play



PRESENTED BYThe Credit and Cheque Specialist David Rosin is a law graduate of the University of the Witwatersrand. He was responsible for introducing Veri-cheque into South Africa and was its managing director. David has presented courses for the last eighteen years nationally and internationally on legal, credit, collection, and management topics, and is a dynamic speaker and trainer.


WHEN:                   09.00-15:30 (Registration 08:30)  

WHERE:               7th Floor, JCC House, cnr Empire Rd & Owl St, Milpark

HOW MUCH:   R2430.00 members, R3235.00 non-members (incl VAT)

BOOKINGS:     Anthea Booysen 011 726-5300




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BANK DETAILS: JCCI - STD BANK- BRAAMFONTEIN–BRANCH CODE 004805–ACC NO: 0033 42530(email deposit slip to













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